Returns
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, You can return all or part of your order within 30 days of delivery.
Return
Refund
Return
- The products must be in their unused original condition, with all tags and any original packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted.
- Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.
- All our products have a 30-Day Money Back Guarantee, and all items delivered within 30 days can be returned for a refund.
- We don’t offer Free Return Shipping , return shipping is at buyer's cost unless stated otherwise by our support team.
- If you want to return the item, please contact the customer services email at service@urbanhivehome.com. We will contact you with within 2 business days.
Refund
- We only offer refunds onto the original payment method used to make the order.
- Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
- The original shipping fee are non-refundable.
- We don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive.